What if a 9-1-1 caller is Deaf, or hearing/speech impaired?
9-1-1 call takers are trained to answer emergency calls from persons who are deaf or hearing/speech impaired. If you use a TTY/TDD, you should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
- Tell what is needed--the police, fire department, or ambulance. Give your name, phone number and the address or location where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.

If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay, you should:
- Register and provide your address with the relay provider of your choice. Keep your address updated.
- Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 9-1-1.
- Be prepared to provide your location information using an address, cross streets or landmarks, since relay calls may not display your location.
- Answer the call taker's questions.
- You may need to be transferred to another 9-1-1 center. Stay on the call if it is safe.

If you do not have a TTY/TDD or access to Relay services, you should dial 9-1-1, preferably from a landline/home phone. Do not hang up, keep the line open. With 9-1-1 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.

Texting to 9-1-1 is not available in most areas.

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1. How do I COMPLIMENT an employee/officer of the Police Department?
2. How do I file a COMPLAINT against an employee/officer of the Police Department?
3. How do I hire a Police Officer for an event?
4. How do I apply for a police job?
5. How do I report a junk or abandoned vehicle?
6. How do I get a copy of a police/incident report?
7. How do I get a copy of a crash/accident report?
8. How do I request an officer to speak about a topic to my group, club or organization?
9. How do I report a property that has high grass/weeds?
10. What is 9-1-1?
11. What is Enhanced 9-1-1?
12. Who pays for 9-1-1?
13. When should you use 9-1-1?
14. When NOT to call 9-1-1:
15. What about 9-1-1 prank calls?
16. Will my disconnected/inactive cell phone call 9-1-1?
17. What if a 9-1-1 caller doesn't speak English?
18. What if a 9-1-1 caller is Deaf, or hearing/speech impaired?
19. How can I find out if there are any outstanding warrants for me?
20. How can I find out if someone is in jail and how do I get them out?
21. My car was towed. How do I get it back?
22. I was in an accident. Why didn't the officer make a report?
23. What time is curfew for juveniles?
24. How do I get a concealed handgun license?
25. What is the law with regards to a specified sex offender establishing residency in Sherman?
26. What is the definition of a "specified sex offender"?
27. How do I make a public information request?
28. What should I say in my public information request?
29. How long does the governmental body have to respond to my request for information?
30. What procedures must be followed if a governmental body wishes to withhold information?