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Utility Billing Department
Here to serve, the Utility Billing Department provides the citizens of Sherman with prompt and courteous customer service while maintaining an accurate and efficient billing system.
Responsibilities
- Utility payments and automated payment options
- New utility service requests
- Changes to existing utility service and general account inquiries
- Combined monthly billing for water, sewer, trash and recycling services
- Enrollment in voluntary donation programs
- Reading of water and sewer meters
Utility News & Information
- Schedule Payments: Customers that are registered with the City of Sherman's website to access their utility account online are able to (1) schedule a one-time payment for a future date; and/or (2) schedule monthly payments for advanced months. For additional details, select Payment Options.
- Auto-Pay: Enroll in our Bank Draft program for FREE automated/recurring payments!
- Pay your bill online and access account information 24/7!
- Pay your bill over the phone and access recent account history 24/7.
By calling 1-877-631-7798 and entering the utility account number and street number from the service address, customers may access up-to-date account information in English or Spanish. - Early Refund of Utility Deposits: Utility accounts that require a deposit are eligible for an early refund for Excellent payment history after a minimum of 12 consecutive billings. For complete details, see Early Refund.
- Learn how to avoid being a victim of a utility phone scam.
- Go Green: Sign up for Paperless Billing (eBill) to receive your monthly statement electronically.
- Notify Me: Subscribe to Notify Me and receive email and/or text notifications when your utility bill is due.
Contact
-
Tracy Roberts
Customer & Utility Services Manager
Email
Customer & Utility Services
405 N Rusk Street
Sherman, TX 75090
Ph: 903-892-7237
ShermanUtility@cityofsherman.com
Hours
Monday - Friday
7:45 a.m. - 5 p.m.
Emergency Water & Wastewater
903-892-7258
Answered 24/7
Staff Directory