Customer & Utility Services

Here to serve, the Customer & Utility Services Department provides the citizens of Sherman with prompt and courteous customer service while maintaining an accurate and efficient billing system.


  • Utility payments and automated payment options
  • New utility service requests
  • Changes to existing utility service and general account inquiries
  • Combined monthly billing for water, sewer, trash and recycling services
  • Enrollment in voluntary donation programs
  • Reading of water and sewer meters

Utility News & Information

  • Water & Sewer Rates - Water & Sewer Rates increased by 3% effective 10/1/2017. Please see Rates & Fees for a complete listing. The November utility statements will reflect the new rates. 
  • Early Refund of Utility Deposits! Utility accounts that require a deposit are now eligible for an early refund for Excellent payment history after a minimum of 12 consecutive billings. For utility accounts that meet the early refund criteria, the deposit will be applied to the utility account as a credit and will be reflected on the utility statement. For complete details, see Early Refund.
  • Quick Pay option - paying your bill is quick and easy, no registration needed. Simply enter your utility account number and last payment amount.
  • Enroll in our Bank Draft or Credit Card Draft program for FREE automated/recurring payments!
  • Pay your bill online and access account information 24/7!
  • Pay your bill over the phone and access recent account history 24/7.

    By calling 1-877-631-7798 and entering the utility account number and street number from the service address, customers may access up-to-date account information in English or Spanish. 
  • Learn how to avoid being a victim of a utility phone scam.
  • Go Green by signing up for Paperless Billing (eBill) to receive your monthly statement electronically.
  • Notify Me - subscribe to Notify Me and receive email and/or text notifications when your utility bill is due.